Refund policy

1. Refunds & Returns Policy

Natural Organic Co.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

Eligibility Requirements

To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging

  • It must be in the same condition as received

  • A receipt or proof of purchase is required

Because we sell skin and personal care products, we cannot accept returns on opened or used items for hygiene and safety reasons, unless the product is faulty.

To Start a Return

Email us at:
📩 care@naturalorganicco.com.au

Items returned without prior approval will not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.
If an item is damaged, defective, leaking, contaminated, or incorrect, contact us immediately with clear photos so we can evaluate the issue and make it right.

Items That Cannot Be Returned

For health and safety reasons, we cannot accept returns on:

  • Opened skincare, oils, or personal care items

  • Custom or personalised items

  • Perishable items (food, plants, flowers)

  • Hazardous materials, flammable liquids or gases

  • Gift cards

  • Sale items (final sale)

If you’re unsure whether your item qualifies, please contact us.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Banks and card providers may take additional time to process the refund

  • If more than 15 business days have passed since your refund was approved, contact us at care@naturalorganicco.com.au

2. Shipping Policy

Natural Organic Co.

We aim to process and dispatch all orders promptly.

Processing Times

  • Orders are packed within 1–3 business days

  • You will receive a tracking email once your order has shipped

Shipping Within Australia

We ship Australia-wide using tracked delivery services.
Typical delivery time: 2–8 business days after dispatch.

International Shipping

International shipping is available to selected countries.
Customs fees, duties, or taxes are the customer’s responsibility.

Delivery Issues

If your tracking shows “delivered” but your parcel is missing, contact us immediately.
If your parcel arrives damaged, please send clear photos so we can assist.

3. Privacy Policy

Natural Organic Co.

This policy explains how we collect, use, and protect your information.

Information We Collect

  • Name and contact details

  • Billing and shipping address

  • Order history and payment details

  • Email preferences

  • Website usage (via cookies)

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Improve our services

  • Meet legal obligations

Sharing Your Information

We only share information with:

  • Payment processors

  • Shipping partners

  • Website/email service providers

We never sell your personal information.

Cookies

We use cookies to improve website performance, personalise your experience, and understand how visitors interact with our site.

Your Rights

You may request access, correction, or deletion of your personal data.
Contact us at care@naturalorganicco.com.au.

4. Terms of Service

Natural Organic Co.

By using our website, you agree to the following terms.

Use of Website

You must not use our website for any unlawful or fraudulent purpose.
All website content is owned by Natural Organic Co.

Product Information

We aim to provide accurate descriptions.
Variations in packaging or appearance may occur between batches.

Pricing & Availability

All prices are in AUD.
Prices and availability may change without notice.

Purchases

By placing an order, you confirm that:

  • You are authorised to use the payment method

  • You agree to our Refunds & Returns Policy and Shipping Policy

Intellectual Property

All brand assets, imagery, logos, and product descriptions belong to Natural Organic Co.

Limitation of Liability

We are not responsible for:

  • Shipping delays

  • Third-party service interruptions

  • Misuse of products contrary to labelled instructions